Q: Do you offer wholesale?
A: At this time we do not offer wholesale on any of our products.
Q:How do I wash my bonnets?
A: Bonnets can either be handwashed or machine washed, delicate cycle, cold water. Air dry for best results. Please note material is 100% cotton with wax print coating.
Q: My package says it’s been delivered but I haven’t received anything?
A: USPS may have scanned your package as delivered prematurely or they delivered it to a neighbor by accident. We recommend waiting 3 additional business days to see if it shows up and contacting your local post office. If no resolve after the 3rd business day please contact us at firstname.lastname@example.org. Please note there is a RESHIP fee for all replacement orders as we are not responsible for lost or stolen packages once they are marked “delivered.”
Q: I am not satisfied with my product can I return it?
A: All sales are final. Items are non-returnable unless it is due to a fault of BeautyMarked & Co., such as a damaged product or incorrect order. In which case, within 48 hours upon delivery, you must send us a detailed email of issue with photograph of item, order number or package slip and we will determine in our judgment if item can be replaced in which case store credit will be issued (no refunds or returns). See Return policy for more information.
Q: I have a question or issue with my order, who do I contact?
A: Please email email@example.com. Emails are replied in the order in which they are received. Please refrain from sending multiple emails.
Q: How long will it take to receive my order?
A: This depends on processing, as well as shipping method and distance shipped. Generally, it takes up to 3-5 business days to process your order prior to shipping. Please refer to our shipping policy for more information. Please take into account shipping delays due to COVID-19 and the holiday season.